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Business Ethic and Regulatory Adherence
We maintain a high degree of integrity and professionalism at all staff levels. All collection and recovery activities are carried out strictly by ‘Full Time Paid Employee’
We work in full obedience and compliance to all relevant laws, regulatory legislations, and guidelines, including:
• Personal Data Protection Act 2010 (PDPA) •
• Financial Services Act 2013 (FSA) •
• Islamic Financial Services Act 2013 (IFSA) •
• Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) •
• BNM Fair Debt Collection Practices Act (FDCPA) •
• Development Financial Institution Act 2002 (DFIA) •
Our Compliance Department serves several critical functions:
• Identification of risks •
• Prevention (designing and implementing controls) •
• Monitoring & Detection (reporting effectiveness of controls) •
• Resolution of compliance difficulties •
We safeguard our operations and client interests through robust policies and plans.
• Security •
We are fully integrated with a voice logger system and CCTV surveillance. All data and information systems have backups stored at a separate location for security reasons and in line with our BCP.
• Insurance •
We are fully insured for major insurance schemes, including Public Liability, Fidelity Guarantee, Money Insurance, Fire Insurance, and Professional Indemnity Insurance.
• Business Continuing Plan (BCP) •
The BCP is developed to avoid any interruption in our operation and system. The plan includes a separate site identified and kept in working condition, enabling us to quickly resume functions systematically and orderly following an unexpected incident.
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